Bika9 is fully committed to protecting the privacy and data security of every member. This document details how we collect, use, store, and protect your information.
Six key pillars of data protection that bika9 upholds to safeguard the information of Malaysia's members.
All data transmitted between your device and bika9 servers is protected by 256-bit SSL encryption — the same level of security used by leading banking institutions in Malaysia.
Bika9 has never and will never sell, rent, or trade members' personal data to any third party for marketing or commercial purposes without your explicit consent.
You have full control over your personal data — including the right to access, correct, download, and delete your data from the bika9 system at any time.
Member personal data is stored on servers protected by layered firewalls, strict access controls, and 24/7 security monitoring to prevent unauthorised access.
Bika9 only collects data that is strictly necessary for platform operations and legal compliance. No excess data is collected and no data is retained longer than required.
The bika9 Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your privacy rights are protected under local law.
Bika9 ("we", "our platform") values the privacy of every individual who uses our digital entertainment platform. This Privacy Policy clearly and transparently explains how we handle your personal data from the moment of registration through every gaming session you enjoy.
By registering or continuing to use the bika9 platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any of the terms herein, you are advised not to use our platform.
This policy shall be interpreted in accordance with the laws of Malaysia, in particular the Personal Data Protection Act 2010 (PDPA). In the event of any conflict between a translated version and this original version, the original version shall prevail.
This Privacy Policy applies to all users of the bika9 platform, including visitors, registered members, and any party interacting with our services through the bika9 website or mobile app.
Bika9 collects your personal data through several channels as you use our platform. Below are the categories of data we collect along with the initial purpose of collection:
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Name, IC, date of birth | KYC & account verification |
| Contact | Email, phone | Communication & security |
| Finance | Bank account number | Payment processing |
| Technical | IP address, device | Security & fraud prevention |
| Behavioural | Game records, sessions | Service enhancement |
All data we collect is used for specific and legitimate purposes. bika9 does not use your data for any purpose not stated in this policy without first obtaining your additional consent.
bika9 will only use your data for promotional marketing purposes if you have given explicit consent during registration or through the communication preference settings in your account.
Bika9 does not sell or rent your personal data to anyone. However, in certain limited circumstances, we may need to share some of your data with trusted third parties to enable the platform to operate smoothly:
Bika9 works with third-party service providers who assist us in operating the platform, including payment processors, identity verification (KYC) providers, cloud service providers, and gaming software providers. All these partners are bound by strict confidentiality agreements and are only permitted to use your data for purposes designated by bika9.
Bika9 may be required to disclose your personal data to authorities, law enforcement agencies, or regulatory bodies if mandated by Malaysian law or a valid court order. In such situations, we will disclose only the data required and will notify you if permitted to do so by law.
Should bika9 be involved in any merger, acquisition, or asset sale, user data may form part of the transferred assets. You will be informed via email or a prominent notice on the platform before your data is transferred and becomes subject to a different privacy policy.
bika9 has never and will never share your personal data with advertisers, third-party analytics companies, or any commercial entity for marketing purposes unrelated to bika9 services without your consent.
Bika9 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect certain functions on the bika9 platform and prevent you from accessing some key features. bika9 recommends keeping essential cookies enabled for the best experience.
The security of your personal data is bika9's highest priority. We continuously invest in the latest cybersecurity infrastructure to ensure your data remains protected at all times.
In the event of any data security breach affecting your information, bika9 is committed to notifying you within 72 hours of confirming the incident, in line with industry best practices.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and bika9's policies, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time.
You may request the correction of any inaccurate or outdated personal data in our records.
You may request the deletion of your personal data, subject to our legal obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another platform.
You may request a restriction on the processing of your data while any dispute or investigation is ongoing.
To exercise any of the above rights, contact the bika9 support team via live chat or email. We will process your request within 14 business days and may require identity verification before proceeding.
Bika9 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal obligations.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout active account | Platform operations |
| Financial transaction records | 7 years after transaction | PDPA & AML Requirements |
| KYC Documents | 5 years after account closure | Legal compliance |
| Security logs | 2 years | Fraud detection |
| Support communication data | 3 years | Service references |
| Non-essential cookie data | Up to 13 months | Platform analytics |
Once the retention period has expired, data will be securely deleted or anonymised so that it can no longer be linked back to your identity.
The bika9 platform is exclusively for individuals aged 18 and above only. We do not knowingly collect any personal data from individuals under the age of 18.
If we discover that personal data of a minor has been collected without our knowledge, we will take immediate action to delete that data and close the associated account. Parents or guardians who become aware that their child or ward has registered on bika9 without consent are urged to contact our support team immediately.
bika9 employs an age verification system during registration and KYC to prevent sign-ups by underage individuals. Any attempt to circumvent this age verification system is considered a serious violation of our terms of service.
Bika9 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or platform service developments. The latest version will always be published on this page with a clear update date.
For material amendments — that is, changes that significantly affect how we handle your personal data — we will notify you via:
Your continued use of the bika9 platform after the effective date of any amendment constitutes your acceptance of the revised policy. You are encouraged to review this page periodically to stay informed about how we protect your privacy.
If you have any questions, concerns or requests regarding this Privacy Policy or how bika9 handles your personal data, please do not hesitate to contact us:
We are committed to responding to every privacy-related inquiry within 14 working days from the date of receipt. For requests requiring identity verification, the response time may be slightly longer.
Create your bika9 account today and enjoy a safe, trusted, and rewarding digital entertainment experience. Your privacy is protected every step of the way.